Tuesday, March 17, 2009

Just Got Certified

Today I sat for my exam 70-630 SharePoint, scored 964/1000 in 20 minutes, and got certified. Am happy to say that am now MCTS - SharePoint.

Tuesday, March 3, 2009

Zambia's first Helpdesk System on SharePoint

For my 25th birthday today 3rd March, 2009, allow me to present to you another first of its kind in Zambia. Yes we have done it again, having been Project manager, I present to you Zambia's first Helpdesk System which Masialeti and I have developed on Microsoft Office SharePoint Server 2007. The system also implements SharePoint designer workflows, Infopath forms, SharePoint document library and sends email notifications to the relevant personnel. When a user logs in a call, the user automatically receives a mail from the system, telling them that their call has been received and is being attended to, IT section will also receive a notification and the helpdesk manager will assign the call to the right IT guy who will also automatically receive a mail notification from the system. When the call is resolved, the user again automatically gets notified by the system with a mail giving them description of the problem they logged and also how it has been resolved. The user also has an option of re-activating the call if they are not happy with the resolution and the loop is started all over again. A knowledge base is also eventually built for the user who can always look at all the calls that they have ever logged before.

Oh and there is something am doing on the 16th March, 2009, Watch This Space....