For my 25th birthday today 3rd March, 2009, allow me to present to you another first of its kind in Zambia. Yes we have done it again, having been Project manager, I present to you Zambia's first Helpdesk System which Masialeti and I have developed on Microsoft Office SharePoint Server 2007. The system also implements SharePoint designer workflows, Infopath forms, SharePoint document library and sends email notifications to the relevant personnel. When a user logs in a call, the user automatically receives a mail from the system, telling them that their call has been received and is being attended to, IT section will also receive a notification and the helpdesk manager will assign the call to the right IT guy who will also automatically receive a mail notification from the system. When the call is resolved, the user again automatically gets notified by the system with a mail giving them description of the problem they logged and also how it has been resolved. The user also has an